Return & Refund Policy
Return & Refund Policy
At Store Dreams, customer satisfaction is important to us. Please review this policy carefully before making a purchase.
Return Request Period
You may request a return within 14 calendar days after the order is marked as delivered.
To begin a return request, contact us at contact@store-dreams.com before sending any product.
Please include:
• Your full name
• Order number
• The reason for the return
• Photos or videos of the product, when applicable
Products sent without prior authorization may not be accepted.
Return Eligibility
To qualify for a return, the product must:
• Be unused, unworn, and in its original condition
• Include all original parts, accessories, manuals, and packaging
• Show no signs of use, damage, alteration, washing, or improper handling
• Be accompanied by proof of purchase
After reviewing your request, we will provide instructions and, when applicable, the authorized return address.
Please do not return products to the address shown on a shipping label without first contacting us. Products may be shipped from different supplier warehouses, and the correct return location must be confirmed in advance.
Change-of-Mind Returns
Returns requested because the customer changed their mind, ordered the wrong item, selected the wrong variation, or no longer wants the product may be accepted only when the eligibility requirements above are met.
The customer is responsible for return shipping costs for change-of-mind returns.
Original shipping charges, expedited shipping charges, and return shipping costs are non-refundable unless the return is caused by an error made by Store Dreams or the supplier.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect product, contact us within 48 hours after delivery at contact@store-dreams.com.
Please provide:
• Your order number
• A clear description of the issue
• Photos or videos showing the product, packaging, shipping label, and damage or defect
After reviewing the evidence, we may offer, depending on the circumstances:
• A replacement
• A partial refund
• A full refund
• Another appropriate resolution
Please keep the product and all packaging until your request has been reviewed.
Non-Returnable Products
The following products are generally not eligible for return unless they arrive damaged, defective, or incorrect:
• Products that have been used, worn, washed, modified, or damaged after delivery
• Personal care, hygiene, or wellness products that have been opened or used
• Products without their original packaging, parts, or accessories
• Gift cards
• Clearance or final-sale products when clearly identified as final sale
• Personalized or custom-made products
• Products returned without prior authorization
• Products requested for return after the 07 - day return period
For health and hygiene reasons, wearable wellness products may not be returned after use or direct contact with the body unless they are defective.
Return Shipping
Customers are responsible for securely packaging approved return items and using a trackable shipping service.
Store Dreams is not responsible for return packages that are lost, damaged, or delivered to the wrong address because the customer did not follow the provided return instructions.
Return shipping costs are normally paid by the customer unless the product was damaged, defective, incomplete, or incorrectly supplied.
Inspection and Approval
Once the returned product is received, it will be inspected.
We will notify you by email whether the return and refund have been approved or rejected.
Products that do not meet the eligibility requirements may be refused or may receive only a partial refund.
Refund Processing
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after refund approval for the credit to appear, depending on your bank, card issuer, or payment provider.
Store Dreams cannot control the processing time of banks or payment providers after a refund has been issued.
Shipping charges and return shipping costs are not refundable unless the return resulted from a damaged, defective, incomplete, or incorrect product.
Late or Missing Refunds
If an approved refund has not appeared after the expected processing period:
1. Check your bank or credit card account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.
4. Contact us at contact@store-dreams.com if the refund is still missing.
Order Cancellations
Cancellation requests must be submitted as soon as possible.
We will attempt to cancel the order, but cancellation is not guaranteed once the order has entered processing, fulfillment, or shipment.
If the order has already shipped, the customer must follow the return process described in this policy.
Orders Not Received
If an order is not delivered within the estimated delivery period, contact us at contact@store-dreams.com.
We will review the tracking information and work with the supplier or shipping carrier when appropriate.
If the order is confirmed as lost and cannot be delivered or replaced, an eligible refund may be issued.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it:
• Check around the delivery location
• Ask household members or neighbors
• Contact the shipping carrier
• Confirm that the shipping address on the order was correct
Store Dreams is not responsible for packages lost or stolen after the carrier confirms delivery. However, we will assist you in reviewing the available tracking information.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned, lost, or delivered incorrectly because the customer provided an incomplete or incorrect address, the customer may be responsible for additional shipping costs.
Contact us immediately if you notice an address error. Once an order has entered processing or shipment, changes may no longer be possible.
Exchanges
We do not currently offer direct exchanges.
If an eligible product needs to be replaced, contact us so we can determine the appropriate solution. In some cases, the original product must be returned and a new order placed.
Policy Abuse
Store Dreams reserves the right to refuse returns or refunds in cases involving suspected fraud, repeated policy abuse, false claims, altered evidence, or failure to follow the return instructions.
Consumer Rights
Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.
Contact Us
For questions, return requests, or refund assistance, contact us at:
Please include your order number so we can assist you more efficiently.
Last updated: July 2026